Beauty and personal care products cannot be returned for a change of mind.
We cannot accept refund on sale items, prepaid treatments or gift vouchers.
Only defective products can be returned or exchanged within 14 days of purchase.
You can always contact us for any return question at firstname.lastname@example.org.
Shipping Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.